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Album on iTunes bought twice

I gifted an album to someone because their iTunes would not work, however when I gifted the album it made me buy one for myself too. I didn’t need one as I have the hard copy instead of the digital version. Help please. How do I remove/ get my money back for the extra one bought

Posted on Aug 23, 2019 6:05 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2019 6:29 AM

What did you do when you gifted it, what happened ? When you gift something you aren't forced to buy a copy for yourself.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html

1 reply
Question marked as Top-ranking reply

Aug 23, 2019 6:29 AM in response to Loverlover1998

What did you do when you gifted it, what happened ? When you gift something you aren't forced to buy a copy for yourself.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html

Album on iTunes bought twice

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