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iTunes download authorisation problem

Downloaded an album with 18 tracks yesterday but it will only allow me to play12 of them, the remaining 6 won’t play suggesting the download was corrupted? The computer is authorised etc but I just can’t access the remaining 6 tunes.

Any ideas?

Posted on Aug 11, 2019 4:25 AM

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Question marked as Top-ranking reply

Posted on Aug 11, 2019 5:53 AM

Close iTunes, delete the Downloads folder inside your iTunes Media folder. Launch iTunes. Use Edit > Preferences > Advanced > Reset Cache. Try again. If the problem persists use https://reportaproblem.apple.com/ to contact Apple Support.


tt2

3 replies

Aug 11, 2019 4:52 AM in response to janey224

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.


tt2

iTunes download authorisation problem

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