Scanned Apple gift card and my balance not updating


I scanned an old gift card (apple on the front, iTunes indicated on the back), and my balance did not update.


I tried logging out and logging back in, and I also checked my purchase history, but really what I would like to see is an account history that shows the credit of the gift card being added.


I have tried my apple ID and my wallet and iTunes.


Is there any way to contact support or someone?


I have more old cards to finally redeem and trying to figure this out first.

Thanks in advance.

Posted on Jan 3, 2026 12:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2026 12:43 PM

There is no such history of which I am aware, other than anything you may have retained.


Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support

- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item that used the funds. You may also have owed money for a past purchase and Apple immediately debited your account once Apple saw money was available to pay for the purchase. Read this support article for directions about how to see your purchase history in the App Store or iTunes Store [mobile device, computer, or web] --> View your purchase history for the App Store and other Apple media services - Apple Support


If you still have problems:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> Contact Apple Support - Apple Support



5 replies
Question marked as Top-ranking reply

Jan 3, 2026 12:43 PM in response to macgirl808

There is no such history of which I am aware, other than anything you may have retained.


Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support

- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item that used the funds. You may also have owed money for a past purchase and Apple immediately debited your account once Apple saw money was available to pay for the purchase. Read this support article for directions about how to see your purchase history in the App Store or iTunes Store [mobile device, computer, or web] --> View your purchase history for the App Store and other Apple media services - Apple Support


If you still have problems:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> Contact Apple Support - Apple Support



Jan 3, 2026 2:05 PM in response to macgirl808

One redeemed the gift cards are basically useless. You cannot determine when or where they were redeemed. There is no history other than what you may have yourself retained.


If you can't redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support

says:

"If you see a message that says that your card has already been redeemed,

you might have already redeemed it. Sign out of the App Store or iTunes

Store on all of your devices, then sign back in. This refreshes your

Apple Account balance. Learn how to check your Apple Account balance."


Scanned Apple gift card and my balance not updating

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