Apple ID disabled for App Store/iTunes; cannot download apps

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Rawan__x07 Author

Level 1

5 points

Apple ID disabled for App Store/iTunes; cannot download apps

Hello Apple Support Team,

My Apple ID has been disabled for the App Store and iTunes.

I have already changed my Apple ID password as requested, but the issue still persists.

I am unable to download or update any apps, including free applications.

This Apple ID is very important to me, and I rely on it daily.

I kindly request a full review of my account and immediate re-enablement if possible.

If there is any outstanding issue on my account, please let me know what steps are required to resolve it.

Thank you for your time and support.

I appreciate your assistance.

iPad Air, iPadOS 17

Posted on Jan 2, 2026 3:59 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,631 points

Jan 2, 2026 5:38 AM in response to Rawan__x07

Actually, changing your password is the solution for a different account disabled reason (security reasons), not this one.

If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

or for additional telephone contacts refer to: Contact Apple Support - Apple Support

The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support . 😉

If it is another reason, post with more details.

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