urgent request cognitive accessibility assistance to resolve critically, important issue but request ignored and unable to give an escalation team person information requested because I cannot understand and cognitive load to deal with the problem is now unmanageable Apple privileges certain cognitive styles, what can I do if that’s not me. Very distressfu.
I'm sorry to hear about the difficulties you're experiencing reaching Support.
You can reach Apple's Accessibility Support Team at 1 (877) 204-3930. There's a much shorter wait and they are trained in Accessibility.
If this is a non-urgent request, you can also email accessibility@apple.com.
Hello~ We are your fellow forum members but if you explain a little of your issue perhaps we may be able to assist you? Also click on these links…
Accessibility Support - Official Apple Support
How to contact Apple for help with accessibility features - Apple Support
~Katana-San~
Thank you so much! I cannot tell you how much this means to me. This has become a cognitive accessibility nightmare. My efforts have collapsed under the cognitive load.
All because I cannot work with PDFs.
after many drafts I finnlay have a cogent description of the core problem:
1. I’m disputing a charge for an express replacement for my 15 pro Max. ($1600 + 😳)
2. Apple will not work wiht me unless I type or paste or write the serial number of the damaged phone on PDF copy of an invoice from my carrier. Apple will not accept the serial number any way.
3. I cannot do this. For me, PDFs are cognitively unnavigable. They just are. But Apple will not work with me unless I do.
4. Apple will not accept the screen shot from an iMessage support chat that has the serial number.
5. I am afraid the case manager will not keep the scheduled phone call tomorrow because I can’t figure out how to get the serial number on the PDF.
And I will have to pay the $1600 + for the phone simply because PDFs are cognitively inaccessible to me.
Chronic Town wrote:
How does one delete a reply? 😄
You have about 15 minutes to replace any part of the text of a reply with different text.
After that point, "The ink dries" and all you can do is ADD a further clarification of what you MEANT to say above.
What a wonderful post! I do indeed feel myself to be a fellow forum member. Is there anything better than realizing one is not alone?
1. I’m disputing a charge for an express replacement for my 15 pro Max. ($1600 + 😳)
2. Apple will not work wiht me unless I type or paste or write the serial number of the damaged phone on PDF copy of an invoice from my carrier. Apple will not accept the serial number any way.
3. I cannot do this. For me, PDFs are cognitively unnavigable. They just are. But Apple will not work with me unless I do.
4. Apple will not accept the screen shot from an iMessage support chat that has the serial number.
5. I am afraid the case manager will not keep the scheduled phone call tomorrow because I can’t figure out how to get the serial number on the PDF.
And I will have to pay the $1600 + for the phone simply because PDFs are cognitively inaccessible to me.
there is another major accessibility issue but this is the worst.
ISSUE RESOLVED
The accessibility advisor was awesome. What’s the goal, how do we get there? We figured it out. No “what do you mean you can/can’t/do/don’t? What’s your game?”
I didn’t get that here either. Thank you all so much for weighing in.
I am indeed not alone 😊
How does one delete a reply? 😄
Ah yes. The good ole “the kerfuffle pivot” in s/o land. 😏. Seriously, thank you.
Hello once more~ Hopefully some of the information posted will be of help to you. You’re not alone my friend.
~Katana-San~
Indeed not alone. 😊
urgent request for cognitive accessibility assistance is ignored?
