How to request a refund when its final decision!? Huhu help me please. Its been 3 days but every report i made to the app and apple store—all they says is i should request a refund from apple but apple doesn’t have an eligible app to refund. So what should i do? Where do i report this and request a refund when i can’t find the apps when i request a refund.
iPhone 11, iOS 18
You are posting to a community forum where we are mostly other Apple users, like you. No one here has the ability to refund your money. Purchases in the App Store are considered final. Refunds are rarely offered. Please keep this in mind in the future before you make any other purchases.
You usually get 1 appeal to request the refund again, but once reviewed and a final decision has been made that is all you can do.
In most cases all transactions in the App Store are final and at times Apple may provide a compassionate refund, but it should never be expected.
Make sure your subscription is cancelled here.
View or cancel app subscriptions on iPhone - Apple Support
This is a user to user support site. The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Below are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple then select your location and then your language.
- "All Transactions are final."
Apple's terms of purchase in the USA are, "All Transactions are final," ( Legal - Apple Media Services - Apple section B), but check the terms for your country. Even if Apple does not outright say in a country that sales are final, they may say that refunds are only made to remedy defective or unavailable product. In other cases Apple may make limited refunds solely at their discretion and as an exception. Apple can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be that certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. In the article Apple says, “If you disagree with your final decision, contact dpo@apple.com “ However, according to user posts on this web site the result is confusing because you receive an automated response talking about privacy issues, not refunds.
HELP ME TO REFUND PLEASE😭
