MacBook Won't receive FaceTime Messages

Hi brucefromwaterloo,

welcome to this Apple )usr-to-user) Community!

Re: "MacBook Won't receive FaceTime Messages "

"Can you help me? So far, Apple Support hasn't been able to do so".

Seems you have already done some trouble-shooting with no solution as yet,

yet we have no idea what you (or Apple support) have tried, or not yet tried, so can only start from scratch,

Where are you looking for them, when you expect to see incoming FaceTime messages ?

Ie: Do people have your email address (wi-fi) or your phone number (cellular data + plan) to send you FaceTime messages ? Is what is in place sufficient for messages to reach your FaceTime app on Mac ?

(Eg: Are messages sent via cellular data allowed by provider's plan ... are messages forwarded to your Mac ?)

You may want to check:

For MacOS 26: Apple support's article: Choose how people can call you in FaceTime on Mac - Apple Support

Eg: says:

"When you associate email addresses and phone numbers with your Apple Account, you can specify which ones you want people to use to reach you in FaceTime.

See the Apple Support article Continuity features and requirements for Apple devices.

1. Go to the Apple Account website, then sign in.
2. Click Personal Information on the left, then click Email and Phone Numbers.
3. Click , enter an email address or phone number, then click Continue.
4. Go to the FaceTime app on your Mac, choose FaceTime > Settings, then click General.
5. Below “You can be reached for FaceTime at”, select the tick box next to each address and phone number that you want to make available for FaceTime calls."

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Resource: FaceTime User Guide for Mac - Apple Support