Error when trying to accept Family Sharing Invitation

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Error when trying to accept Family Sharing Invitation

My wife sent me an invitation for Family Sharing, but every time I try it I get past the initial sign-on, the two step authentication, and then I get a screen that says "There was a problem loading this page." I have tried this multiple times from two different devices, a Dell laptop and an android phone. My wife has resent the invitation, with the same results. I have tried all of the troubleshooting I could find for this in the community pages, to no avail. Any suggestions as to why this is happening?

iPhone 14

Posted on Dec 12, 2025 1:51 PM

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Answer 1

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Limnos

Level 10

427,025 points

Dec 12, 2025 3:07 PM in response to tjlester73

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

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