How to correct wrong age in iCloud without losing data?

Question

Level 1

4 points

How to correct wrong age in iCloud without losing data?

When my parents set up my Icloud 11 years ago they entered the wrong date of birth so now in my icloud I am 11 years old.

As for my parents they say that they have tried multiple times and in different ways to update my age but it doesnt work.

Due to the fact that I am underage in my icloud but not in real life I am restricted in many things concerning my devices but I dont want to create an entire new icloud and loose all of my data.

does anyone have some advice?

[Re-Titled by Moderator]

Original Title: Wrong age in icloud

iPhone 13, iOS 18

Posted on Dec 12, 2025 12:51 PM

Reply

Answer 1

Top-ranking reply

Limnos

Level 10

427,031 points

Dec 12, 2025 2:42 PM in response to Macalu31

Have your parents contact Apple. Apple is the only one who can change a child account to an adult one. That's not saying that they will though.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

Reply