Ваша учетная запись мультимедиа и покупки была отключена.

Ваша учетная запись мультимедиа и покупки была отключена. Я не знаю почему. Как это исправить? Поддержка не дает вариантов решения проблемы

Posted on Dec 12, 2025 7:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2025 8:12 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support .


If it is another reason, post with more details.


3 replies
Question marked as Top-ranking reply

Dec 12, 2025 8:12 AM in response to Sardork

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support .


If it is another reason, post with more details.


Ваша учетная запись мультимедиа и покупки была отключена.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.