App Store authenticating error on Mac v-10.13

hi guys! i am user of mac v-10.13 and i have issue with the appstore i created an apple id but everytime i try to download it says athienticating error pls help me

Posted on Dec 11, 2025 7:35 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2025 7:55 PM

Restart your equipment and/or sign out and back in again, and try again.


If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support


If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support

Here's a case where using a VPN prevented sign-in --> AppStore - Apple Community

Remove the VPN entirely, don't just turn off.


If none of the resources provide a solution, contact Apple for assistance:


For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple Support - Apple Support


1 reply
Question marked as Top-ranking reply

Dec 11, 2025 7:55 PM in response to abelamanuel

Restart your equipment and/or sign out and back in again, and try again.


If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support


If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support

Here's a case where using a VPN prevented sign-in --> AppStore - Apple Community

Remove the VPN entirely, don't just turn off.


If none of the resources provide a solution, contact Apple for assistance:


For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple Support - Apple Support


App Store authenticating error on Mac v-10.13

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