Cannot activate Messages and FaceTime on iPad

Question

Cannot activate Messages and FaceTime on iPad

I used to be able to use Messages and FaceTime on my iPad (7th generation, Model Number MW772LL/A, iPadOS 18.7.2), but ever since my iPhone SE (Model MNAF3LL/A) was updated with iOS 26.1, I have to Sign in to my Apple Account to activate FaceTime or iMessage. After I try and sign in, I get "FaceTime or iMessage, Unable to contact the FaceTime or iMessage server. Try again". There must be a setting that is stopping me from using these apps on my iPad, but I don't know where to find or change to setting/fix this problem. I hope someone can help me.

iPad (7th generation)

Posted on Dec 11, 2025 4:39 PM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

301,574 points

Dec 11, 2025 4:47 PM in response to craigfrommendon

A restart of your WiFi/Internet Router may be helpful.

To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists, this Support page may help with troubleshooting:

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support

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Answer 2

Dec 11, 2025 5:53 PM in response to LotusPilot

I restarted my WiFi/Internet Router then force-restarted my iPad but I am still not able to send or receive Messages or use FaceTime on my iPad. The link you sent was for my iPhone, which didn't have a problem and works just fine. It's my iPad that's having issues, which it didn't have problems, until the last Software Update.

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