康怡 wrote:
I was told to provide the original package box. Who would keep the package if you have a 2-year-fine-running iPad?
I know this isn't a solution for you but I always keep receipts for anything of value or where I might need to prove ownership. If you take your iPhone or computer to another country and try to return with it, in theory the customs agent could insist that you prove ownership in your home country or they could charge you duty. I have a part in my collector car that I first replaced 40 years ago. The part has a lifetime warranty, so when every 7 years or so the part wears out, I can go to the vendor and when they ask to see my receipt I can show it to them and they have to replace the part for free, even after 40 years.
Apple can disable accounts permanently for various reasons outlined --> According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). That may be the case here if none of the previous reasons apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the legal article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.
In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Oh, as for activation lock, it isn't the box they will want to see, it is the purchase receipt from Apple or an Apple authorized dealer. A box isn't proof of ownership.
