No refund, ignored my response.

Question

Level 1

10 points

No refund, ignored my response.

I signed up for a 90-day free trial from AirNav, which clearly said £0.00 now, £24.99 after 90 days. I even took a screenshot for reference. Despite this, the money was withdrawn from my account the next day, while the processing window was still displayed.

I’ve already appealed twice through Apple and both times the refund was denied. I’ve been an Apple customer since my first iPhone in 2007, so this is very disappointing.

Has anyone else experienced something similar? Is there any way to get a refund in this situation? I’m considering sharing this publicly if it isn’t resolved, but I’d prefer to hear advice from the community first.

I’m considering buying the next Samsung s26 ultra, I’ve had enough.

Thanks in advance for any guidance.

Posted on Dec 10, 2025 1:24 AM

Reply

Answer 1

Dec 10, 2025 1:31 AM in response to PaulAFC

Thank you for replying with your concerns, PaulAFC. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts or make changes.

Unfortunately, you’ve reached the final stage.

Apple’s decision is final and no one can change their decision or alter the Refund policy.

According to Apple:

All Transactions are final.

Content prices may change at any time.

If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple.

From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim.

Thank you! 👋🏼😉

Smiliñ 😎 Brian

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