Unable to edit individual location display names in Apple Business Connect

I am experiencing an issue in Apple Business Connect where multiple locations are displaying the same name, even though each location has a unique address and should have a unique display name.


I currently manage two locations:

  • Each location has a different physical address
  • However, both locations display the exact same name in the Locations list


The second location was recently registered. In the confirmation email Apple sent:

  • The brand name is correct
  • The location name is incorrect (it shows the name of my original location)
  • The address is correct for the new location


When I attempt to edit the display name:

  • I go to Locations → Select Location → Display Name
  • The display name field is dimmed and not editable
  • A message appears stating: “The language for the display name is set in Location Info, under Preferences. To change the name, go to the Brand Profile.”

However:

    • When I go to the Brand Profile, there are no options to edit individual location display names
    • Clicking Locations under Features simply redirects me back to the same Locations page with no ability to edit the name
    • Updating the Brand Profile only changes the brand itself, not the individual location display names


I also found another Business Connect user reporting the exact same issue (multiple locations with different names but all showing the same display name and no way to edit them).



[Re-Titled by Moderator]

Original Title: Apple Business Connect

MacBook Pro (2017 – 2020)

Posted on Dec 9, 2025 11:10 AM

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Unable to edit individual location display names in Apple Business Connect

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