Unable to edit individual location display names in Apple Business Connect
I am experiencing an issue in Apple Business Connect where multiple locations are displaying the same name, even though each location has a unique address and should have a unique display name.
I currently manage two locations:
- Each location has a different physical address
- However, both locations display the exact same name in the Locations list
The second location was recently registered. In the confirmation email Apple sent:
- The brand name is correct
- The location name is incorrect (it shows the name of my original location)
- The address is correct for the new location
When I attempt to edit the display name:
- I go to Locations → Select Location → Display Name
- The display name field is dimmed and not editable
- A message appears stating: “The language for the display name is set in Location Info, under Preferences. To change the name, go to the Brand Profile.”
However:
- When I go to the Brand Profile, there are no options to edit individual location display names
- Clicking Locations under Features simply redirects me back to the same Locations page with no ability to edit the name
- Updating the Brand Profile only changes the brand itself, not the individual location display names
I also found another Business Connect user reporting the exact same issue (multiple locations with different names but all showing the same display name and no way to edit them).
[Re-Titled by Moderator]
Original Title: Apple Business Connect
MacBook Pro (2017 – 2020)