I have a family member who had their ipad break recently, apple store says it is a motherboard issue and is too old to replace.
The problem is we got a new ipad but was locked out of their account as we forgot the password, now we remember the password but its asking for 2fa which we no longer have access to, nor do we remember the old phone numbers linked to it, that was her only apple device. Is there anything else we can do to log into her account?
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (get Apple’s own instructions in this article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: Activation Lockout Issues - Apple Community and How can I reset my Apple Account password? - Apple Community and How to delete Apple ID when you can't log… - Apple Community This thread outlines the multi-step process and final recovery —> My Apple ID is locked, how do I fix it? - Apple Community , and this one about things you should and should not do while waiting —> How can I recover my Apple ID after multi… - Apple Community
If you don’t have access to either your trusted devices or your trusted phone number, you can still attempt to recover access to your account.
Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. Contacting Apple can’t help speed up the process.
About trusted phone numbers and trusted devices for Apple Account - Apple Support
how to login without any 2fa info
