How to prevent text messages from disappearing for a specific contact on iPhone?

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Level 1

4 points

How to prevent text messages from disappearing for a specific contact on iPhone?

I switched from an Android phone to an iPhone recently, and text messages are constantly being deleted for one of my contacts only. Sometimes the messages stay for a few hours and sometimes they disappear immediately.

I have 80+GB of free storage; storage is not the issue.

This issue only happens with one of my contacts.

I have searched this community and found that this same issue has been posted a number of times. The reply has always been to check available storage.

Has a solution been found for this issue?

[Re-Titled by Moderator]

Original Title: Text messages disappearing

iPhone 13

Posted on Dec 8, 2025 6:27 PM

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Answer 1

Top-ranking reply

azaksalmarzur28

Level 4

1,200 points

Dec 10, 2025 11:44 PM in response to JO_calc26

Messages disappear for one contact because the thread still contains corrupted Android/RCS metadata or multiple identities, causing iOS to auto-delete or fail to store the conversation.

Fixing it requires:

Deleting the entire conversation
Recreating the contact manually
Re-enabling Messages in iCloud
Resetting iMessage routing

This solves the issue for nearly all users switching from Android.

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Answer 2

JO_calc26 Author

Level 1

4 points

Dec 11, 2025 12:58 PM in response to azaksalmarzur28

YES!!!

Thank you very much.

I will pay it forward the next time I see this question.

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