MacBook order processing issue, no ABM enrollment

Question

Level 1

4 points

MacBook order processing issue, no ABM enrollment

Order stuck on Processing. I place an order through our business account on 11/25/2025. We received the Macbooks on 11/27. The order is still in status: Order Processing. As such they were not imported into our Apple Business Manager account. They are also unable to be enrolled manually into ABM via Apple Configurator.

I have verified it is not a technical issue on our end. Even though we received the devices over a week ago, Apple does not think they have been shipped.

Posted on Dec 8, 2025 5:18 AM

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Answer 1

John Galt

Level 10

155,222 points

Dec 8, 2025 5:31 AM in response to bc_ace

Contact Apple for support with Apple Business Manager, Apple School Manager, Apple Business Essentials, and Pro Apps - Apple Support

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Answer 2

John Galt

Level 10

155,222 points

Dec 8, 2025 10:21 AM in response to bc_ace

Keep at it. You paid for the service, and it's reasonable to expect Apple to deliver on its promises. If there were a way to escalate your concern I'd let you know, but I don't.

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Answer 3

bc_ace Author

Level 1

4 points

Dec 8, 2025 10:11 AM in response to John Galt

Thanks John, I have had a ticket open since 11/27 with no resolution

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