Ticketmaster app won’t open on my iPhone 15 with iOS 18.7.1.

The ticketmaster app hasn’t worked on my iphone in over a year. When I touch the icon it appears to open, a black screen appears with the white lowercase t, and then the t disappears and I’m left with a black screen. Nothing else happens usually. When I tried this morning to open it it flashed a white message box for a fraction of a second and then that disappeared. When I closed the app and opened it a second time the white box came on again and stayed - it was the notification that an update is available. So I updated the app, opened it again, got the black screen, the white t came and went, and as usual I was left with the black screen. I deleted the app and redownloaded it, same problem. I deleted and redownloaded again, same thing. My phone is an iphone 15, on iOS 18.7.1. Anyone know how to fix it?

iPhone 15, iOS 18

Posted on Dec 7, 2025 10:23 AM

Reply
3 replies

Dec 7, 2025 10:52 AM in response to Charlie-whirl

Charlie-whirl wrote:

The ticketmaster app hasn’t worked on my iphone in over a year. When I touch the icon it appears to open, a black screen appears with the white lowercase t, and then the t disappears and I’m left with a black screen. Nothing else happens usually. When I tried this morning to open it it flashed a white message box for a fraction of a second and then that disappeared. When I closed the app and opened it a second time the white box came on again and stayed - it was the notification that an update is available. So I updated the app, opened it again, got the black screen, the white t came and went, and as usual I was left with the black screen. I deleted the app and redownloaded it, same problem. I deleted and redownloaded again, same thing. My phone is an iphone 15, on iOS 18.7.1. Anyone know how to fix it?

sign in and reach out to their support https://www.ticketmaster.com/ or update your phone to ios 26.1

Dec 7, 2025 3:01 PM in response to Charlie-whirl

Charlie-whirl (Author)

Perhaps check the available updates for the present system

to see if the 'minor step update' adds a missing piece there?


The newer step [from Nov 5/Nov 3] Apple Support updates page

Security Releases & Updates, now available: iOS18.7.2 + iOS26.


Apple security releases - Apple Support

//support.apple.com/en-us/100100


.While my iPhone iOS 18.7.2 seems adequate; yet don't need it.

I'd chosen to put a new battery into my iPhone XR; and its OK.


•About the security content of iOS 18.7.2 and iPadOS 18.7.2 - Apple Support

•About the security content of iOS 26.1 and iPadOS 26.1 - Apple Support


IF maybe a 'step update'.. Or full-upgrade iOS26.x suits? ~ Fine!


Ticketmaster app won’t open on my iPhone 15 with iOS 18.7.1.

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