iCloud Passwords for Windows: Can't sign in due to Windows Hello restrictions ("There is no biometric verifier device available.")

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Level 1

5 points

iCloud Passwords for Windows: Can't sign in due to Windows Hello restrictions ("There is no biometric verifier device available.")

I cannot use iCloud passwords for Windows. Whenever I try to sign in, it wants to sign in with Windows Hello, and then says "There is no biometric verifier device available."

I believe the issue is that my laptop is connected to both a personal account and a school account. The school account manages some security settings and does not allow me to use Windows Hello (because I guess they think it's a terrible idea to use my face or fingerprint instead of a short pin). Since I can't use Windows Hello, I can't sign into iCloud passwords.

Can someone verify if I am just SOL, or is there a workaround? Seems silly that because of these security "features" the end effect is I can't use security enhancing apps.

iPad, iPadOS 18

Posted on Dec 6, 2025 10:25 PM

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Answer 1

Top-ranking reply

azaksalmarzur28

Level 4

1,212 points

Dec 6, 2025 11:30 PM in response to Aaron8937

Sign out your school/work account TEMPORARILY

If your school account is added only under:

Settings → Accounts → Access work or school

You can:

Disconnect school account (only from sign-in, not from school portal).
Restart the computer.
Enable Windows Hello (PIN only is fine).
Sign into iCloud Passwords successfully.
Re-add school account.

🎯 Most users report this works — once iCloud Passwords is activated, it keeps working even after the school account is added back.

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Answer 2

white_b

Level 1

4 points

Dec 10, 2025 7:52 PM in response to azaksalmarzur28

I was getting ready to call this useless LLM-generated slop, but enabling PIN (Windows Hello) actually did allow me to get into iCloud Passwords when I had the same error as OP. So this was helpful.

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