iPhone 11 black camera screen

My iPhone 11 has has a black front camera for about a month now and idk what to do. We need our cameras for verification and what not and I’ve tried everything. Seems like when iOS 26 updated it started about that time

iPhone 11, iOS 26

Posted on Nov 16, 2025 10:11 PM

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Question marked as Top-ranking reply

Posted on Nov 17, 2025 1:11 AM

Did you also try to reset the iPhone to factory settings, to rule out, that the iOS software caused the issue?

To rule out defective data from the backup, set it up as a new device and test the front camera.

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support


If the front camera works after that, restore from the latest backup and test again.

In case the camera does not work after setting it up as a new device, this is a hardware issue and the iPhone has to be serviced:

Apple - Support - iPhone Repair and Service

2 replies
Question marked as Top-ranking reply

Nov 17, 2025 1:11 AM in response to SaraRooks

Did you also try to reset the iPhone to factory settings, to rule out, that the iOS software caused the issue?

To rule out defective data from the backup, set it up as a new device and test the front camera.

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support


If the front camera works after that, restore from the latest backup and test again.

In case the camera does not work after setting it up as a new device, this is a hardware issue and the iPhone has to be serviced:

Apple - Support - iPhone Repair and Service

Nov 17, 2025 1:17 AM in response to SaraRooks

First, try ➢ this helpful guide for a possible solution.


If that doesn’t help, then Force your iPhone to restart:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds).



If that didn’t help, then I recommend service.


Service Checklist:



Click ▶︎ Get started with camera service.



Need more help?


Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

iPhone 11 black camera screen

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