some keys do not work under a specific user ?

hi to all,

have a new mac book pro ( 24 gb 512 gb l) the Installation was made from time machine backup. Now some keys do not react : 789, uio, dkl, m,. ,They work only not under admin, second user no problem. how can this be solved? etrecheck analysis available. Thanks to all answers in advance.

MacBook Pro 16″, macOS 15.7

Posted on Nov 15, 2025 6:06 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2025 7:03 AM

That user probably has Mouse Keys enabled.

To turn off Mouse keys, choose System Preferences > Accessibility > Pointer Control.

Then toggle the Mouse Keys off."

Use your keyboard like a mouse with Mac - Apple Support


4 replies

some keys do not work under a specific user ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.