MacBook Mail app unable to log in to Outlook Exchange

Macbook Mail App isn't logging into Outlook Exchange but iPhone has been working fine. I have been prompted to change my email address and now every time I log into each device it makes my account "Blocked" and claims to be an incorrect password. Is this a bug? I am 100% using the same password on both devices...


MACOS 15.6.1

IOS 26.0.1

MacBook Air 13″

Posted on Nov 13, 2025 1:23 AM

Reply
3 replies

Nov 13, 2025 7:14 AM in response to TomCT91

I have set up both Hotmail and Outlook emails on Mail.


It might be the way you are setting it up.


In Mail for a Hotmail email address you use Microsoft Exchange.


I am not sure how far you got with setting up Hotmail so I'll start fem the beginning.


  1. Add Account via the Internet Accounts in System Settings
  2. Use the "choose from a list." option, do not put your email address in the the box.


  1. Use the Microsoft Exchange option



Enter your name and hotmail address in the appropriate boxes and click on Sign in



Sign in again.



You are going to have to Verify Your Email by some means. Be it with another email or by a password or code.




I used my password.




Once Microsoft servers have verified you, this screenshot should appear.



Choose what you want or don't.



Once you have got it set up in Internet Accounts rename it from Microsaoft Exchange to Hotmail.





Hopefully that helps. I doubt that you can use a code since you seem to need Microsift Authenticator

Nov 13, 2025 4:55 AM in response to TomCT91

You password on your iPhone and the one on your MBP should work seamlessly.


I am not sure exactly how using Microsoft Exchange (not Outlook Exchange) works, but when setting up a Outlook or Hotmail email on Apple Mail they do work, though I tend to use both Apple Mail and the Outlook.app to keep them separate since the Outlook.app has a great blocking feature for Outlook and Hotmail email addresses.


Are you using a Hotmail or Outlook email address or are you using a Microsoft Exchange email address?

MacBook Mail app unable to log in to Outlook Exchange

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