Iphone locked to owner

First see if he can recover his information:

● Help with a missing Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple Account primary email address or phone number - Apple Support

• For help with a forgotten Apple Account password, click here --> If you forgot your Apple Account password - Apple Support

If he can recover the information, have him read this article: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

● Reset device if you can prove to Apple's satisfaction you are the owner:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller. Note that while this will let you get use of the device again, it will not help you with lost access to an account. In addition, Apple will not reset if Lost Mode is set on a device.

* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/

**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support

Tell him to check his web browser autofill entries, the Keychain, and other records, or use Apple's iForgot service, or contact their Account Security team, or if he's the unit's original owner, click here and submit an unlock request.

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