The card is not added to the wallet.

The card is not added to the wallet. The support service said this. As per checking apple has marked this device as high-risk based on their own security policies, which is something we don’t have control over. please contact apple support, they will help you in this issue.

iPhone 11, iOS 26

Posted on Nov 4, 2025 4:48 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 7, 2025 7:08 PM

Re: The card is not added to the wallet.

"apple has marked this device as high-risk based on their own security policies,

which is something we don’t have control over.

please contact apple support, they will help you in this issue."


We are all Apple users like yourself, in the community, so Apple Support is unlikely tot see your post here.

To contact Apple Support:

There are "Get Support - start now" links (online chat / phone / email etc.)

at the bottom of their web-pages listed below.

For a card you want to use for Apple Pay: Apple Pay - Official Apple Support

For a card you want to use for purchases from Apple: Apple Account - Official Apple Support

For other Apple payment purposes: Subscriptions and Billing - Official Apple Support

or

Apple phone numbers around the world: Contact Apple Support - Apple Support

2 replies
Question marked as Top-ranking reply

Nov 7, 2025 7:08 PM in response to Xikoshi

Re: The card is not added to the wallet.

"apple has marked this device as high-risk based on their own security policies,

which is something we don’t have control over.

please contact apple support, they will help you in this issue."


We are all Apple users like yourself, in the community, so Apple Support is unlikely tot see your post here.

To contact Apple Support:

There are "Get Support - start now" links (online chat / phone / email etc.)

at the bottom of their web-pages listed below.

For a card you want to use for Apple Pay: Apple Pay - Official Apple Support

For a card you want to use for purchases from Apple: Apple Account - Official Apple Support

For other Apple payment purposes: Subscriptions and Billing - Official Apple Support

or

Apple phone numbers around the world: Contact Apple Support - Apple Support

Nov 7, 2025 7:10 PM in response to Xikoshi

You might want to start by checking your region: ▷ Open Settings ➢ General ➢ Language & Region ➢ Region.


Now, here’s the fully detailed procedure to adding a card:⇣


Try the following:

  • Be sure to activate your card before attempting to add it to Apple Wallet.
  • Be sure card has not expired.
  • Be sure to verify all information on the card matches exactly.


Apple Pay Support

* Set up Apple Pay.
* Pay Participating Banks.



If none of those work, then try linking the payment method:


Open Settings ➢ your name at the top of the list ➢ Payment & ShippingAdd Payment Method.


Once the payment method has been added, you should have the option to link it to Apple Pay.


Need more help?



Good luck! 👋🏼😉

Smiliñ 😎 Brian

The card is not added to the wallet.

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