Unable to open wallet app from control from lock screen

I have customised my lock screen controls and replaced the camera with a wallet. When I try using the wallet icon, it does not function. Is this expected behaviour? I have also tried unlocking the device and using the control to confirm if it requires device unlocking. I am using an iPhone 17 Pro running iOS 26.0.1 and am located in India. I am aware that the wallet app does not work here but I usually store all my tickets there. Please assist me.