Smart Keyboard Does Not Show Shortcuts Menus

I have an iPad Air M3 13” with an Apple Smart Keyboard; the operating system is iPad OS 26.01. When I am in an application and long press the cmd key for shortcuts nothing happens. I have tried multiple Apple and non-Apple apps. Also, when I am on the Home Screen and long press the Globe key it shows nothing but it should show systemwide shortcuts. I have researched this and found suggestions for correcting problems like this and here is what I have done…


  1. Removed the iPad from the keyboard and cleaned the connections on the iPad and the Keyboard.
  2. Checked all the keyboard settings including any Accessibility items that may be causing a problem.
  3. Made sure I am up to date on iPad OS updates.
  4. Reset all settings.
  5. Performed an hard reset.


After doing all these things a couple of times I still get the same result. I have only had the iPad and the Smart Keyboard less than a month. Please provide some guidance as to what I should do next.


Thank you!


Tony


[Edited by Moderator]

iPad Air, iPadOS 26

Posted on Oct 10, 2025 5:20 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Smart Keyboard Does Not Show Shortcuts Menus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.