Replacing issue with Beats Studio Pro Headphones

Apple generally offers a one-year limited warranty for its products - during which manufacturing or latent technical faults may be resolved without cost to the user.

However, you should also note that in addition to the manufacturer’s warranty, in many countries you will also have statutory rights with the retailer - which may exceed those of the limited warranty offered by the manufacturer. For example, with member states of the European Union, the manufacturers warranty is extended to at least two years; within the United Kingdom, defects may be covered for up to six years from date of purchase - but in this case, the onus is upon the buyer to reasonably demonstrate that the fault was present at the time of purchase.

In summary, Apple’s limited warranty is only part of the equation. In general, your first port-of-call should be with your retailer - which may not necessarily be Apple.

As for escalation, you would be best advised to seek assistance directly from Apple Support - if necessary, requesting escalation. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

idowuclinton wrote:

Please I need help I can’t use my phone

If you have an issue with your iPhone, you would be best advised to start a new post of your own within the iPhone Community:

iPhone - Apple Community

Posting here to an existing and completely unrelated thread - concerning Beats Headphones - is unlikely to help you obtain the help that you seek.

Please I need help I can’t use my phone