How can I recover photos from an external hard drive?

I have many photos backed up to an external hard drive. The drive will not open. Is there a service or app that can be used to recovery the photos on the drive?


MacBook Pro 16″, macOS 15.6

Posted on Sep 28, 2025 9:15 AM

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7 replies

Sep 29, 2025 3:29 AM in response to Walter Griffin

When you wrote "The drive will not open", do you mean that the system cannot mount the volume?

Try use a different cable or different port or a different computer. Some of my older external drives could not be mounted only Mac with Sequoia, but I could still use them on my older Macs with macOS 10.14 Mojave.

if you manage to open the old external drive, use the opportunity to run disk utility and check the drive, then save the data to a new drive.



Sep 29, 2025 2:28 AM in response to Walter Griffin

If the drive does not become visible in the Finder, it looks like there is an issue with the drive itself.

First there are some simple steps. Try another cable. Do a restart of your computer. Try another Mac. Inspect with disk utility.


If it is a Photos library you cannot open, you can go to the Finder, select the photos lib, do a control click and select 'show package contents'. This way you can enter the library and hopefully find all your photos back.


Sep 30, 2025 7:11 AM in response to Walter Griffin

As léonie asked,

"When you wrote "The drive will not open", do you mean that the system cannot mount the volume?"


Does the drive fail to appear on the desktop or the sidebar? Does Disk Utility recognize if the drive has been plugged in? Is this a solid state drive or a spinning mechanical drive?


I have a couple of SSDs that mount and show the catalog, but they won't respond otherwise. Very sad, but unrecoverable. I've certainly had HHDs that have died. Now, quite paranoid, I do double backups. Unfortunately, the two SSDs that died were backing each other up.

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How can I recover photos from an external hard drive?

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