Issue with downloading apps from the App Store even after making payment

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Level 1

4 points

Issue with downloading apps from the App Store even after making payment

Dear Apple Support,

I hope this message finds you well.

I am facing an issue with downloading apps from the App Store. Whenever I try to download or update an app, I receive a message saying that I have not completed a payment or that I have not paid. However, I have already paid for everything, and my account should be clear.

Could you please check my account and help me solve this problem as soon as possible? I really need to download and update my applications.

Thank you in advance for your support

[Re-Titled by Moderator]

Original Title: Issue with App Download Despite Payment

iPhone 14, iOS 18

Posted on Sep 8, 2025 1:42 PM

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Answer 1

Top-ranking reply

Mac Jim ID

Level 9

60,614 points

Sep 8, 2025 1:47 PM in response to rawda148

Sorry, you are not speaking to Apple here, we are fellow users just like you.

Review the information provided here for the message you are likely seeing. It is probably the case now that your payment method is no longer considered valid by Apple due to the previous purchase problems and you may need to add a different payment method.

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

In addition, when viewing your Purchase History, any amount in red or showing as Pending has not been paid yet and still needs to be processed.

View your purchase history for the App Store and other Apple media services - Apple Support

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