Apple cash balance not updating after receiving payment through messanger 4 hours ago.

Please confirm that you are using the Messages application and it was not a SMS message. On the top of the conversation where you see the message, if it says "Text Message", then it is a SMS message and the only legitimate Apple Cash transfer would be from one that shows "iMessage".

It may be the case that you have to verify your identity. This can happen more than once, but usually you will see a message indicating that when viewing your Apple Cash card in the Wallet or Settings. Does the transaction show in your Wallet with any attached message?

Verify your identity for Apple Card or Apple Cash - Apple Support

In all cases, you can contact Green Dot Bank by calling (877) 233-8552.

That’s Apple Messages, formerly iMessage, not Messenger. I know, it’s confusing and easy to mistype etc. You’ll need to contact an Apple Cash Specialist at Green Dot Bank.

Have you contacted the sender? It’s possible the transfer was suspended waiting input on the senders end. The current administration has tightened up anti fraud requirements and this could be affecting the transfer.

Contact Green Dot Bank:

• by calling (877) 233-8552,
• by mail for disputes at P.O. Box 9, West Chester, Ohio,
• by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
• visit www.greendot.com

https://applecash.greendot.com/termsconditions/

Messenger is a Meta application not compatible for receiving Apple Cash. Be aware of scams on Facebook and using Messenger.

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