getting error while tracking online order

on 20th july 2025, I ordered a macmini (M4) in India with upgraded RAM - 32 GB, I can't track

my order through the tracking link provided, when i am tracking from DHL Global it is showing that It has been "Import Document Handover" on 25th of july 2025 to mumbai, after that it is not showing any progress till today 29 july 2025.

and when i am tracking from apple website, is showing "record not found"

(in India delivery is done through Bluedart)


[Edited by Moderator]

Mac mini (M4)

Posted on Jul 29, 2025 1:43 AM

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Question marked as Top-ranking reply

Posted on Jul 30, 2025 2:06 AM

Please check your email. DHL Global would need KYC from you, without which no consignment can reach you through any port.


Navigate to the KYC section on the DHL Express website and log in to the portal. If you're a first-time user, you may need to create an account ...


DHL

https://www.dhl.com › logistics-advice › logistics-insights




All shipments sent from or received into India need KYC documents (Government-recognized Identity and Address proof) to be presented to Customs during shipment ...


What Is 'Know Your Customer' (KYC)?



Please keep the photo(s)/ scanned copy of valid KYC documents ready for upload. The name and address on the KYC document should exactly match the name and details on the Invoice...


DHL EXPRESS

DHL

https://www.kyc.india.express.dhl.com





8 replies
Question marked as Top-ranking reply

Jul 30, 2025 2:06 AM in response to vagish192

Please check your email. DHL Global would need KYC from you, without which no consignment can reach you through any port.


Navigate to the KYC section on the DHL Express website and log in to the portal. If you're a first-time user, you may need to create an account ...


DHL

https://www.dhl.com › logistics-advice › logistics-insights




All shipments sent from or received into India need KYC documents (Government-recognized Identity and Address proof) to be presented to Customs during shipment ...


What Is 'Know Your Customer' (KYC)?



Please keep the photo(s)/ scanned copy of valid KYC documents ready for upload. The name and address on the KYC document should exactly match the name and details on the Invoice...


DHL EXPRESS

DHL

https://www.kyc.india.express.dhl.com





Aug 5, 2025 8:59 PM in response to amanprod

Hi Aman, i think we are facing similar problem, i'll let you know what is going on with me, In apple's website it was showing that my shipment is going to delivered on 5th of august 2025, but on 5th of august shipment got handed over to DHL's indian partner BLUEDART, and it is a long process 1stly the DHL warehouse gave shipment to Apple E-Tail, then Apple E-Tail gave it to Bluedart's warehouse, now i am able to track my shipment on bluedart directly through apple webpage, before 5th of august it was showing "no records found", it's working now, and now it is showing that the shipment is going to be delivered on 7th of august 2025, i hope i'll get it on 7th of august. i also called apple's customer care regarding this, they told me that they are working on this international tracking system with their courier partner, i think once they both deal with their tracking system, i hope thier customers will not face any problems regarding their tracking. so finally i am waiting for tomorrow which is 7th of august, let's see if they are able to deliver it tomorrow or not, i hope this will help you.

Jul 29, 2025 12:02 PM in response to vagish192

Hi, Congratulations to you. I've ordered the Mac Mini 32 gb RAM as well on 21st July 2025. On 23rd July 2025 the order got shipped and on 26th July it said "Consignee/ Broker Notified" on DHL's website. No update till now as I'm writing this post that. I contacted apple support on 29th July, and they informed that their sytem generates a queue and for customs clearance and which order to be first shipped from their warehouse. Depends whose estimated delivery date is sooner. I think since your order has been handed over to Apple India warehouse in the screen shot above it might reach you within two days, as Bluedart would ship it through Air freight. Hope this helps.

Aug 5, 2025 9:33 PM in response to vagish192

"getting error while tracking online order: on 20th july 2025, I ordered a macmini (M4) in India with upgraded RAM - 32 GB, I can't track my order through the tracking link provided, when i am tracking from DHL Global it is showing that It has been "Import Document Handover" on 25th of july 2025 to mumbai, after that it is not showing any progress till today 29 july 2025. and when i am tracking from apple website, is showing "record not found" (in India delivery is done through Bluedart)"

-------


Thank you for the screenshot?


Read the Entire Bottom of your Screenshot?:

Two possible reasons are provided for this occurrence.

As it Reads:

There is no information on the Waybill/Reference Number/Order Number currently. The reasons could be 1 or more of the following:

  • Tracking will be visible once shipment is handed over to Blue Dart.
  • You may have selected a Wabill option and entered a Reference Number, or vice versa. Please re-check your entry option.

Jul 29, 2025 1:53 PM in response to vagish192

We are all end users just like you on these forums. Apple does not read or participate in these forums.


If you have the DHL tracking number then simply use DHL's order tracking site. If you do not have the DHL tracking number then call Apple's online store (the phone number is on the website) and request the tracking number using the order number you were provided when you placed your order.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

getting error while tracking online order

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