Can’t add any of my cards back to my wallet, keep getting same message contact card issuer, I have done this no problem their end, I’ve reset my phone, everything is up to date. Just a little confused
[Re-Titled by Moderator]
Hey,
If you’re seeing “contact card issuer” but they say everything is fine, try these:
If none work, contact Apple Support for help.
Hey,
If you’re seeing “contact card issuer” but they say everything is fine, try these:
If none work, contact Apple Support for help.
Banks and Payment Network Operators (Visa, MasterCard, American Express and Discover) don’t know it’s your boyfriend or a fraudster. It’s never a best practice to add a card to another persons device, even to test.
Does the bank have a mobile app? Can you add the card via the app or your online account with the bank? Either method bypasses some of the anti fraud measures in place by Apple and the PNO.
Please contact the bank and escalate the issue to a higher support level. When the banks app is used to verify the card and device, it bypasses the majority of Apple’s security measures. Apple still shares some basics about your Apple Account (formerly Apple ID) and your device shares some of its settings and usage data. You can learn more in the support article I linked to below.
I suspect it’s the PNO blocking the card. If they continue to be unable to resolve the issue you can try contacting Apple Support and start with remote diagnostics of the device to eliminate the chance its hardware related.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below. In Canada call 1-800-263-3394
Contact Apple for support and service - Apple Support
What iOS version are you using? What is the exact error message you receive when adding a card fails? What bank issued the card?
You added your card to an iPhone not associated with you. That’s exactly what fraudsters do when they acquire credit card details.
What bank issued the card and have you reported any fraud on any of your credit or debit cards in the last 12 months?
What specific model iPhone and what iOS version are you using?
What country are you in? Have you traveled recently? Do you use a VPN?
iPhone 16pro max it’s all totally up to date, I’m in the uk I don’t use a vpn and I haven’t travelled, I’ve even reset my phone back to factory settings
Hey, yeah I’ve tried all the above just having no luck, it’s driving me crazy
I’m on iOS 18.6, it says contact card issuer, contacted them, they say everything is fine on their end, but it will add on my boyfriends phone who has exactly same phone and iOS version
It was my boyfriend just to test it to see if it worked on his and it added and he removed it after wards, it’s Halifax and no not reported any fraud on any of my cards in the last 12 months
Yeah I have an app for my bank, but it won’t add that way either, there’s a link where my card details are to add to Apple Pay but still no luck
Unable to add my cards to Apple Wallet
