No Alert sounds from iphone mail app when device is locked
Following the upgrade to version 18.4.1, I have observed that alert notification sounds for incoming emails on the Mail app are not functioning when my iPhone is locked.
I have verified the following settings:
- Notifications are enabled for the Mail app.
- Lock Screen notifications are selected.
- The side toggle switch is in the "On" position.
Additionally, I have completed the following troubleshooting steps:
- Navigated to Settings > Notifications > Mail > Sounds and selected a sound.
- Went to Settings > Notifications > Mail > Customize Notifications > Accounts and ensured alerts are enabled for the relevant email account.
- Confirmed alerts are enabled in Settings > Notifications > Mail > Customize Notifications > Primary Inbox.
- Selected All Unread Messages under Settings > Notifications > Mail > Customize Notifications.
- Restarted the iPhone.
- Reset all settings.
Despite these actions, the issue persists.
iPhone 13 Pro Max, iOS 18