'No location found' under people's name in Find My on iPhone 15 Pro Max

No location found in Find My. Under every people’s name, shows “No location found”.


phoned Apple support then solve the issue. What she told me to do is “Reset”, first, delete all VPN connection, on both side, if you ever use a VPN, you need to delete, or if your people ever use the VPN, they need to delete too. Second, “Reset Location”, third, “Reset Network”Once click “Reset Network”, your iPhone will be switched off and restart again, following the instructions to activate your iPhone again, then you will see people’s location. If still not, you have to ask the people who you can not see the location, to do exactly what you did, delete VPN, reset location, reset network. So after that, you should see the people’s location.


Good Luck!



[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on May 4, 2025 3:26 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2025 8:55 AM

While your approach is straightforward and clean, there are nuances that can help resolve the issue without needing to delete the VPN connection.


A faulty VPN configuration can definitely be the culprit here. Even if the VPN isn’t actively connected, just having a misconfigured or outdated VPN profile can mess with how iCloud and Find My communicate with Apple’s servers.


VPNs sometimes reroute traffic in ways that block location-sharing services, especially if they:

  • Use strict firewalls,
  • Route traffic through non-Apple-friendly regions,
  • Or misconfigure DNS settings that affect Apple’s secure connections.


What you can do:

  • Contact the VPN provider — they may have:
    • A whitelist you can add Apple domains to,
    • Split tunneling options (to allow iCloud/Find My to bypass the VPN),
    • Or tell you if their service is simply incompatible with Find My.


2 replies
Question marked as Top-ranking reply

May 4, 2025 8:55 AM in response to Heartmantoo

While your approach is straightforward and clean, there are nuances that can help resolve the issue without needing to delete the VPN connection.


A faulty VPN configuration can definitely be the culprit here. Even if the VPN isn’t actively connected, just having a misconfigured or outdated VPN profile can mess with how iCloud and Find My communicate with Apple’s servers.


VPNs sometimes reroute traffic in ways that block location-sharing services, especially if they:

  • Use strict firewalls,
  • Route traffic through non-Apple-friendly regions,
  • Or misconfigure DNS settings that affect Apple’s secure connections.


What you can do:

  • Contact the VPN provider — they may have:
    • A whitelist you can add Apple domains to,
    • Split tunneling options (to allow iCloud/Find My to bypass the VPN),
    • Or tell you if their service is simply incompatible with Find My.


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'No location found' under people's name in Find My on iPhone 15 Pro Max

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