How to resolve 'Cannot connect to server identity' and frozen screen on new iPad 10th gen?

I purchased a new ipad10. A cannot connect to server ssectivelystig appears on the screen and I am unable to do anything.

I do not know if it's an internet connection issue or an email issue...or if it's neither.

Really appreciate some advice



[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on May 2, 2025 4:58 AM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2025 5:24 AM

Hi


To determine if it's your internet or the email host, you could add a different email account like iCloud or gmail. if they work you may have to contact the email provider - if they do not work you may need to check some network settings


Most network issue can be resolved with the following steps

  1. turn off the router for at least 30 seconds
  2. In settings on your iPad go to general > VPN and device management > click VPN not connected - check for a profile here if there is one remove by clicking the information symbol in the circle on the right
1 reply
Question marked as Top-ranking reply

May 2, 2025 5:24 AM in response to Jers13

Hi


To determine if it's your internet or the email host, you could add a different email account like iCloud or gmail. if they work you may have to contact the email provider - if they do not work you may need to check some network settings


Most network issue can be resolved with the following steps

  1. turn off the router for at least 30 seconds
  2. In settings on your iPad go to general > VPN and device management > click VPN not connected - check for a profile here if there is one remove by clicking the information symbol in the circle on the right

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to resolve 'Cannot connect to server identity' and frozen screen on new iPad 10th gen?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.