Under Warranty, But Forced to Buy Another MacBook

Question

Under Warranty, But Forced to Buy Another MacBook

Has anyone else experienced this with Apple Thailand?

My just over 6-month-old MacBook Pro M3 suddenly stopped charging (only 70 battery cycles, no scratches, perfect condition).

Apple ICONSIAM told me I’d have to wait 3–4 weeks for repair because the part has to come from Singapore.

But instead of offering a replacement, they made me buy another MacBook Pro just to keep working. They said I’ll be refunded when I return it.

May (The Store Manager) was great and really tried to help, even sat with me for 53 minutes while I called Apple Support (Philippines)… but they said there’s nothing they could do.

I’ve bought many Apple devices over the years under Apple ID: dav*************gh.com (and my wife: nis*********ka@gmail.com).

This just doesn’t feel fair - especially for a product under warranty.

Anyone know how I can escalate this further? Or who I should speak to?

Case ID: 10********56

Thanks in advance.

David

[Edited by Moderator]

MacBook Pro 16″, macOS 15.4

Posted on Apr 22, 2025 11:13 AM

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Answer 1

⚠️

Top-ranking reply

Grant Bennet-Alder

Level 10

136,207 points

Apr 22, 2025 12:12 PM in response to davidcavanagh

<< I’m hoping someone from @Apple or @AppleSupport sees this and re-evaluates how these situations are handled internationally. >>

Thanks for the time and energy you have devoted to this issue, but Readers here are all other users like you. Apple employees are expressly prohibited from responding here, except for community specialists.

To get you concern to Apple employees outside the normal support channels, use Product feedback:

Product Feedback - Apple

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Answer 2

muguy

Level 10

87,313 points

Apr 22, 2025 11:15 AM in response to davidcavanagh

That seems odd, but you'll want to review the warranty details provided to you for the region of purchase. This is a user forum, the best recommendation would be to contact support.

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Answer 3

Apr 22, 2025 11:39 AM in response to muguy

@muguy Thanks, I appreciate the response my friend (and I truly mean this as you were super fast).

Yes, I’ve read the warranty, and spoken to Apple Support for nearly an hour with the Store Manager (May) present.

The issue isn’t the wording of the policy - it’s the execution. She even agreed with me and told me her hands were tied.

And I’m a user who has spent over $100,000 on Apple products - not just a once off purchase.

A 7-month-old MacBook Pro 16 inch M3 Pro 36GB 1TB under warranty, in perfect condition with only 70 battery cycles, suddenly stops charging.

Apple Thailand has no parts in stock, so the only option offered was for me to purchase a second MacBook Pro to use temporarily - then return it later for a refund once the original is fixed.

This isn’t about regional fine print.

It’s about customer experience and whether this reflects Apple’s global brand values.

I’m hoping someone from @Apple or @AppleSupport sees this and re-evaluates how these situations are handled internationally.

David Cavanagh

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Under Warranty, But Forced to Buy Another MacBook