How do I identify and dispute unknown charges on my Apple Account?

I have been charged for something that I don’t know what it is I think is the second time and it’s hard for me to find out and is in my credit card



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iPhone 7, iOS 14

Posted on Apr 21, 2025 7:51 AM

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Apr 21, 2025 7:57 AM in response to gricela257

Do any or all the charges display when you review your recent purchases here,


https://reportaproblem.apple.com/


Charges display per item. Receipts or statements sent by Apple may display multiple items as a single purchase. Purchases generally are taxable and you must take that into consideration. 


If you need to request a refund, instructions are provided at the link below,


If you want to cancel a subscription from Apple - Apple Support


Request a refund for apps or content that you bought from Apple - Apple Support


If the items do not appear after reviewing the above articles and links, there is a high likely hood your credit card was compromised, the details used by the scammers to purchase goods and/or services from Apple. Apple will review requests for assistance from local law enforcement. Please report the fraud to your local police. Most likely the details were skimmed when the card was used at an ATM or chip inserted or swiped at a transaction terminal.


If additional assistance is required from Apple Support, please use the links below to contact Apple Support. If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support

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Apr 21, 2025 8:19 AM in response to gricela257

If indeed scammers have gained access to your credit card of bank account number, Apple cannot fix what they did not bill. Only your bank or card issuer can take action. It happened to us. Within 24 hours of our reporting it, AMEX had the charges identified as bogus, erased the charges, and issued Mrs AJ a new card number.


Retailers other than Apple are also being spoofed.


These financial news articles describe the decade-old scam:


https://www.foxbusiness.com/personal-finance/credit-card-statements-scam-charge


https://www.chron.com/business/moneytips/article/Check-Your-Statements-For-This-Long-Running-Scam-13888458.php 


If you bank or card issuer have not heard of this common scam that is now over 10 years old, I think you need another institution that is living in the 21st century.


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How do I identify and dispute unknown charges on my Apple Account?

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