User profile for user: J4lambert
J4lambert Author
User level: Level 1
23 points

Mac kernel panic when wake from sleep

Hello,


I just encountered this kernel panic on my MacBook Air, which is over five years old at this point. The computer is due for replacement in the next few months. The panic occurred while my computer is in sleep and reads as follows:


{"roots_installed":0,"caused_by":"bridgeos","os_version":"Bridge OS 9.4 (22P4248)","macos_system_state":"unknown","incident_id":"8FADB49B-4C5D-40B8-A65F-E1DDA1F6A61C","bug_type":"210","bridgeos_roots_installed":0,"timestamp":"2025-04-19 21:02:06.00 +0000"}

{

"build" : "Bridge OS 9.4 (22P4248)",

"product" : "iBridge2,12",

"socId" : "8012",

"socRevision" : "10",

"incident" : "8FADB49B-4C5D-40B8-A65F-E1DDA1F6A61C",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"kernel" : "Darwin Kernel Version 24.4.0: Fri Mar 14 18:21:55 PDT 2025; root:xnu-11417.101.14~1\/RELEASE_ARM64_T8010",

"date" : "2025-04-19 21:02:06.13 +0000",

"panicString" : "Unexpected SoC (system) watchdog reset occurred",

"panicFlags" : "0x0",

"codeSigningMonitor" : 0,

"bug_type" : "210",

"foregroundAppHash" : "0",

"macOSPanicString" : "not yet set",

"binaryImages" : [],

"notes" : ["missing stackshot buffer or size"]

}


the computer had an update installed to macos sonoma 14.7.5. i wonder if this update may have caused it. I have already reset my sleep settings to reduce the likelihood of a panic occurring when my computer wakes up from sleep. But this is a problem that might not be able to be fixed.


MacBook Air 13″, macOS 14.7

Posted on Apr 19, 2025 2:31 PM

Reply
6 replies
Sort By: 
User profile for user: Owl-53
Owl-53
User level: Level 10
95,591 points

Apr 22, 2025 7:34 AM in response to J4lambert

Norton Lifelock ?


It was formerly known as Symantec and then Gen Digital after it was sold


Below are the Official Uninstallation step provided by the Developer


Though, I am not really sure this will remove All the Bits and Pieces


If going this route, you may need another application to find some of the left-over elements of this application


https://findanyfile.app/


Norton used the known as Step-by-step guide to uninstalling Norton LifeLock (Mac):

  1. Open Finder: Click the Finder icon in the Dock.
  2. Go to Applications: In the Finder sidebar, click "Applications."
  3. Locate Norton LifeLock: Find the Norton LifeLock application (or the specific Norton product you want to remove) in the Applications folder.
  4. Drag to Trash: Drag the Norton LifeLock application icon to the Trash.
  5. Empty Trash: Right-click the Trash icon and select "Empty Trash."
  6. Restart your computer: Once the uninstallation is complete, restart your computer to ensure all files are removed.


Reply
User profile for user: Old Toad
Old Toad
User level: Level 10
212,411 points

Apr 20, 2025 11:44 AM in response to J4lambert

Post the full Etrecheck report as follows:


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:


Then we can examine the report and see if we can determine the cause of the problem.


Reply
User profile for user: J4lambert
J4lambert Author
User level: Level 1
23 points

Apr 19, 2025 3:51 PM in response to J4lambert

By the way I have completed an etrecheck report and it said that the computer is suffering from poor performance and has had a history of minor kernel panics (mostly related to sleep wake failure in EFI) since the serious event I had in January-February 2023. I have done SMC and NVRAM resets every time this happened and I have also done some diagnostics as a precautionary measure each time a panic occurs.


Since my computer is over 5 years old at this point, I am planning to decommission the mac over the next few months. My previous MacBook air i had before that lasted around 6 and 1/3 years before it started suffering some issues that made the computer slower than expected, causing it to be decommissioned in November 2019.


Reply
User profile for user: John Galt
John Galt
User level: Level 10
151,130 points

Apr 22, 2025 5:02 AM in response to J4lambert

Uninstall "Norton".


Follow its uninstallation instructions, assuming you can find them, and that they actually work. "Norton" has proven itself to be difficult to uninstall, which may require that you completely erase that Mac and reconfigure it from the ground up.


Rule 1 of Macs is don't install junk.

Reply
User profile for user: J4lambert
J4lambert Author
User level: Level 1
23 points

Apr 27, 2025 6:58 PM in response to John Galt

The situation regarding this bug type 210 indicates that the computer's firmware may have started to become corrupted. While the computer is still running normally at this time and I have not experienced any unexpected shutdowns in the past week, I am closely monitoring this situation over the next few months as there is a chance that the firmware may become completely corrupted at some point. The only way for me to permanently resolve this issue would be to restore the mac's firmware to factory settings in DFU mode.

Reply

Mac kernel panic when wake from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up