How can I use Face ID with Assistive Access on iPhone?
I am trying to set up Assistive Access on my 85 year old mother’s new iPhone. She uses Face ID to unlock her phone. However, when in Assistive Access mode, Face ID doesn't activate.... It just asks for her pin. I have searched and found posts from several people having the same problem, and the answer is always that Face ID and Assistive Access are not mutually exclusive, that they can be used together, why they can be used together, etc. But there is never any information on how to actually get them to work together. Can someone please walk me through how to get Face ID working with Assistive Access.
To review:
1. Face ID is already set up and working in normal (non-Assistive Access) mode.
2. Assistive Access is already set up and working.
3. When in Assistive Access mode, the Face ID doesn't activate to unlock the phone, the phone only asks for her pin.
4. She needs to be able to unlock her phone using Face ID while in Assistive Access mode.
Thank you.
[Re-Titled by Moderator]