How do I resolve a double charge for ChatGPT Plus subscription through Apple and OpenAI?

I need help with a billing issue regarding my ChatGPT Plus subscription.

Here is my situation:

  • I initially subscribed to ChatGPT Plus through Apple.


  • When my April renewal came, the card linked to Apple didn’t have funds, so the payment failed.


  • The next day, I went to chat.openai.com and upgraded to ChatGPT Plus using a different card that is not linked to Apple. The payment succeeded, and I’ve been using ChatGPT Plus normally since then.


  • However, Apple is still trying to charge me $19.99 for the April billing cycle, even though I already paid it directly on the ChatGPT website.


  • My Apple Subscriptions menu shows ChatGPT Plus “expires on May 5,” which implies that Apple believes I paid for April, but I didn’t pay through Apple – I paid directly to OpenAI.

Because of this, my Apple-linked card has been temporarily locked, and I can no longer download apps on the App Store. Apple says I have an unpaid subscription, but I already paid it — just not through them.




I live in Mongolia, and Apple doesn’t offer customer support here, so I’m unable to contact them to fix this.




[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Apr 16, 2025 8:14 PM

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Apr 17, 2025 5:47 AM in response to amarbold1218

You have two subscriptions now. Rather than resolving your original issue, you created a second account with a separate subscription. The card used doesn’t matter. You have two accounts with two separate subscriptions.


The easiest remedy is pay Apple and then cancel the subscription with Apple so you’re not charged in May.


The harder way and probably unsuccessful way, is to cancel the subscription and request a refund. Your refund will probably be denied, but that’s just my opinion based on experience.


Here’s two Apple Support articles that provide additional information.


If you want to cancel a subscription from Apple - Apple Support


Request a refund for apps or content that you bought from Apple - Apple Support

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How do I resolve a double charge for ChatGPT Plus subscription through Apple and OpenAI?

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