Macbook Pro M3 recovery key that is in JAMF does not work. Cannot unlock Drive
I cannot get the recovery Key (that I have) to work. Is there any other way to get to the "reinstall OS" menu?
macOS Sonoma
Hi Randy,
If you just want to erase the Mac and reinstall macOS, choose one of these methods:
- Using another Mac (DFU restore): How to revive or restore Mac firmware - Apple Support (CA)
- Without another Mac (obliteration): How To Fully Erase A Mac Using Recovery A… - Apple Community
If you're trying to reinstall macOS without erasing it, you'll need either the user's password or the FileVault recovery key if FileVault is enabled. Otherwise, unfortunately you'll have to erase. This might help, but I doubt it: If you forgot your Mac login password - Apple Support (CA)