Nucleus Smart app "Not available in your country"

I'm in Australia with a Cochlear N7 cochlear implant and use the Nucleus Smart app on my iPhone 16 and my Apple Watch version 7 to control it. The watch app uses the iPhone to communicate with the cochlear implant. As of today—it may have started with the iOS 18.4 update to the iPhone—the watch app doesn't work and says "Not available in your country".

I just updated to watchOS 11.4 but it has made no difference. (The watch app was definitely broken before I updated the watch OS.) Neither has deleting then reinstalling the Nucleus Smart watch app.

Any suggestions?

Apple Watch Series 7, watchOS 11

Posted on Apr 15, 2025 8:07 PM

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Apr 16, 2025 10:57 PM in response to Erroll

Re: Nucleus Smart app "Not available in your country"

I'm in Australia with a Cochlear N7 cochlear implant and use the Nucleus Smart app on my iPhone 16 and my Apple Watch version 7 to control it.


Wondering which country is listed as your location in your iPhone and Watch settings:

Also: which version of the Nucleus Smart app is installed on iPhone and Watch.


Seems there is a new app upgrade, and some of the features may not be available in some countries.

____________________________________________________

There is a webpage for Nucleus Smart app in the App Store:

https://apps.apple.com/au/app/nucleus-smart/id1210236531

Eg: says:

"What’s New

14 Apr 2025

Version 7.0.250100

We update the app regularly so we can make it better for you.

Get the latest version for all of the available features and improvements


Changes in this release:

* Improved patient services (if available in your country)" There is "more info. there.

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Nucleus Smart app "Not available in your country"

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