Unable to turn on AssistiveTouch on my iPhone 13 mini

I always like to have assistive touch on as i it makes it easier to screenshot, but for some reason a few days ago it just disappeared, i went to go turn it back on but it won’t let me. it’s done that frosted over thing it does when you cannot change the setting even if you want to. it doesn’t give a reason at all just doesn’t let me. want to know why and how i can fix it :)


[Re-Titled by Moderator]

iPhone 13 mini, iOS 18

Posted on Apr 10, 2025 6:53 PM

Reply
2 replies
Sort By: 

Apr 10, 2025 9:44 PM in response to heater76

First, ensure your iOS is up to date by going to Settings > General > Software Update, as updates often fix bugs that affect accessibility features.


Then try enabling AssistiveTouch through Settings > Accessibility > Touch > AssistiveTouch, and toggle it on. If the toggle is grayed out or unresponsive, try restarting your device and attempting again.


If it still doesn't turn on, go to Settings > Accessibility > Accessibility Shortcut and ensure AssistiveTouch isn’t selected as part of a conflicting shortcut.


You can also try enabling it via Siri by saying, “Turn on AssistiveTouch.” If none of these methods work, perform a Reset All Settings via Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.


This won’t erase your data but will reset system settings that may be interfering. If the problem persists after all these steps, it could indicate a deeper software issue, and reaching out to Apple Support would be the best next step.

Reply

Unable to turn on AssistiveTouch on my iPhone 13 mini

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.