Apple TV+ does not play content after age request on Mac

I'm surprised how long it's taking Apple to fix this issue... it seems to be tempremental playing in the browser too - sometimes working, sometimes throwing "An error occured, please try again" error.

I have the same error. I think problem started with OS update to 15.4. I have since updated to 15.4.1 and error still occurs.

Try to play MA15+ content. Click Play. Pop up asks to confirm 15+. Click yes. Nothing plays. After this clicking play on any MA15+ content no longer produces pop up.

Deleted the Apple TV preference file 'com.apple.TV.plist' in user/library/preferences

After this the pop up will appear again, but still the same issue.

I have contacted Apple Support, they have escalated it. I'm pretty sure the issue is baked into the OS.

Same here. I can't play any 16+ episode on Apple TV+ on my Mac. I have the latest OS update, restarted the Mac, logged out and in with my Apple TV+ Account. Nothing. Basically I can't use the service, even though I'm paying for it. Do something Apple!

Same issue here in Brisbane Australia. wasted an out of my life with Apple support on this and just got cut off in the end. not happy. Back in 2012 I started using Apple kit because it just worked!! if I am going to get this rubbish I might just go back to windows and save money.

After spending two hours with customer service—who had no idea what was wrong with my MacBook—they eventually left me on my own to reinstall macOS and see if the issue persisted. Guess what? Nothing changed.

I’m in the same situation as many of you: after seeing the “Are you over 15?” prompt and answering; I’m now unable to watch any content rated 15+. I even started questioning whether I had clicked the wrong button.

While trying everything I could, I saw the age verification prompt again. I got excited, thinking I was close to solving the issue, and clicked “Yes” calmly and confidently—but still, nothing changed.

Yes, I have an iPhone that plays age-restricted content just fine. Yes, I live in Australia. And yes, my MacBook Air is an M1 running macOS Sequoia 15.5.

At least now that I know I’m not the only one, I feel a bit of relief.

If it plays on iPhone and iPad, then that (matching?) Apple Account’s age setting is not the issue here.

Macs may have addition custom lowering conditions set for content, through:

System Settings﹥Screen Time﹥[ʀᴇsᴛʀɪᴄᴛɪᴏɴs] Content and Privacy﹥Off|On ﹥[if On:] Store Restrictions﹥ᴀʟʟᴏᴡᴇᴅ ᴄᴏɴᴛᴇɴᴛ﹥Movies [set minimum age/​rating] | TV Show [set minimum age/​rating] | …

Macs or other Apple devices that are managed through MDM/​corporate or edu deployment can have additional restrictions set by the organization that manages these devices. Apple Platform Deployment - Apple Support

Unless someone else chimes in with a different/​new idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Same here in Germany.

MacBook Air M1, macOS 15.4.1

Same here in Sweden! It's really weak that Apple doesn't solve the problem! Or have I missed something? Yesterday I upgraded to Sequoia 15.5 and the problem persists ...

Contacted Support about this a couple of weeks ago and eventually decided that I would wait until the Sequoia 15.5 update came out and hope that would fix it. Spoiler: It didn't :(

For me on my M1 MacBook Pro, it started after installing the 15.4 update. Shows rated 16+ which I could watch happily on my iPhone or smart TV wouldn't show on my laptop. Everything updated, all cache and app settings reset, signed out and in again, restarted the laptop, checked my account settings, tried on another M1 MacBook Air but still the same issues persist. Clearly amidst the myriad of security patches and fixes, this was one issue not tackled with the latest 15.5 update. Perhaps 15.6 or will we have to wait until the MacOS release in September???

It’s an issue in Australia for all Mature Accompanied (MA 15+) classified shows on macOS Sequoia 15.4.1 and 15.5 when attempting to use the TV app for playback. All age-restricted contented appears to be disabled.

Working alternatives are to use Safari or another browser for playback, or use the TV app on an iPad.

Same issue here. I'm going to request a partial refund of my apple TV subscription. If we all do this, hopefully it will speed up the resolution. I was going crazy thinking that it was a setting on my mac. So much time wasted, but glad I've found this thread.

Still no solve and no reply to me following up my case number. The workaround through safari private browser did not work properly for me, content would pause every 45 -90 seconds. Ive cancelled my subscription.

Same here in Geemany. Just chatted with Support. Answer was "engineers are working on it, no solution date available". Upon asking for compensation for the payed product i was offered 3 free movies for rent, which i took and were shown in my account.

When i sent feedback and contacted Apple directly, I sent them a link to this issue. Surely, when they see the number of responses, this would escalate the issue internally, and I do not believe that Apple doesn't monitor this site. Of course, they would need to in order to manage their online reputation.