Apple series 9 watch.
April 2025 issue
I am adding this to the list of others that have posted burn issues.
I’ve had this watch since it came out, never had any issues.
I wear the watch daily, and have been cleaning it as per their instructions on a regular basis. Have not used any new type cleaners etc since I bought it.
Last evening, I was awoken in the middle of the night by the feeling of my wrist burning were the watch was located.
That morning I had what appeared to be burn marks where the sensors are located on the watch. Needless to say it was painful.
I contacted Apple, as i have Apple care that day. They instructed me to go into a local Apple Store and they opened a file.
After spending several hours there, they informed me that there’s nothing they could do. This as diagnostics did not show any issues. In fact, when the apple employee looked at my file that was created from the phone conversation, it had already been noted as an allergic reaction for some reason? How they came to this conclusion I have no idea.
I asked if they could replace the watch, under AppleCare, as you can clearly see the burn mark on my arm. They informed me they could not as diagnostics did not show anything. My question to them was, how can this be. I have physical evidence of a burn caused by the watch that overheated by the sensors. Again, the response is there is nothing they could do. Apple kept pushing on me it was my issue, an allergic reaction and go see my doctor. After years of wearing different Apple Watches, I have developed a reaction overnight to this one?
Apple tech suggested I trade it in for another watch. Why pay for Apple care if even physical harm, they do not honour it!
Has thjs reply from Apple happened anybody else?
