Wallet account for wife banned from using Apple Cash

It would be incorrect to say it is specific to Apple Cash just from web searches and the same is true for all the other cash apps when it comes to account suspensions based on identify verification a detection of fraudulent activity.

• Cash App

https://www.reddit.com/r/CashApp/comments/1h93a4c/account_suspended_what_the_heck/?rdt=60767

• Venmo

https://www.reddit.com/r/venmo/comments/1b4eway/suspended_account/

• Zelle

https://www.reddit.com/r/zelle/comments/1gshszz/i_sent_myself_money_from_another_bank_through/

The banking regulations apply to only the banks, and these companies just like Apple cannot interfere or act as a bank for compliance. Not sure what large sums of money you are referring to that Apple is paying GreenDot Bank or what you think Apple can do to punish the bank. It is the banks in all those examples that makes the decisions and the user is not given a reason for account suspension and in cases where an alert has triggered a SAR(Suspicious Activity Report), it is even against the law for them to disclose that information or the cause. Of course this is not user friendly, but is exactly what Congress included in the Bank Secrecy Act and US Patriots Act.

No matter what bank Apple uses to manage the Apple Cash card, these same regulations would still apply and just as seen with the other cash apps, suspensions will happen that Apple has no control over. Cash account are under much more scrutiny then any Credit account, such as AMEX, simply due to the money laundering provisions.

No one here is saying your wife is a money launderer, it is the regulations the Congress has imposed that force the banks to flag accounts, whether it is due to identity or activity and also prevent them from giving you any reason.

• Is it fair? NO
• Are all banks under the same scrutiny? YES
• Are bank required to tell you the reason? NO, in fact they are required to NOT tell you.
• Can Apple change this? NO
• Who can change these rules? Congress

Hi, I’m not wanting to be argumentative. I just want to go over a few things and put them in perspective.

Apple Cash is a prepaid debit card intended for Peer to Peer (P2P) transfers between family and friends. Unfortunately the services have also become popular with scammers, money launderers and people using the service for commercial activities.

The popularity has caused increased scrutiny from the many federal and states agencies charged with oversight and enforcement. Look at what happened to TD Bank just late last year. They were fined about $3 billion for money laundering. No bank wants that kind of notoriety let alone fine.

American Express is a great financial institution, an American success story. They do not offer a similar service and their clientele generally aren’t looking for P2P transfers. But if you are, they’ve partnered with Venmo (a PayPal brand) to offer similar services. Why, they don’t want the reputational risk. Do they get slammed for it occasionally. Yes, but hardly anyone uses it.

Green Dot is no better or worse than any bank these days. Look at JP Morgan Chase, largest US bank. There are page after page of people being de-banked by Chase, if you look on Reddit, Instagram, FB, etc. But it’s not just Chase, it’s BOA, Citi, Wells etc. Look at the banks that do P2P transfers, Cash App (Sutton Bank), Venmo (Bancorp Bank) and PayPal (Synchrony Bank) and they’re de-banking 100’s if not 1,000’s every day. Don’t get me started on Zelle.

My point being, none of these services are angels. The algorithm picked up a pattern of payments that tripped their system. Your blaming Apple is an honest reaction, but at the end of the day, any other P2P service would have also tripped their algorithm.

In my experience here and former professions, this could be an identity issue. Everybody thinks it’s an error, wrong DOB, wrong SSN etc. However, many times, the KYC algorithm identified a fraud or identity issue the person never knew about. For example, someone steals my identity, commits fraud and I do a KYC and guess what, I fail. I did nothing wrong, but the algorithm was tripped.

I regard to these communities, threads are automatically closed after a short time if there’s no activity. Why? Things change, features change, services change and the terms and conditions require civil discourse. Unfortunately when people are being de-banked, being civil is about the last thing on their mind.

I’ll answer any questions, concerns, you may have. But no one here or at Apple has the exact answers you’re looking for.

The onus is on the applicant or participant to correct their reports. You really want banks correcting credit reports and personal information? It has nothing to do with “not caring” it’s what they are legally entitled to do.

Scanning websites and social media platforms for accurate statistics is unrealistic. How many posts have you seen lately with the poster bragging about passing their identity verification? I know how many I’ve seen, zero.

You really want a technology company (Apple), that’s prides itself, that actively promotes how they protect the individual user’s privacy, getting intimately involved in personal information and credit reporting?

This isn’t the platform for making noise. I understand your motivations to do, but not really within the terms & conditions of the communities. Apple does provide several means of providing feedback. Please review the link below and consider a response directly to the corporate office.

I wish you and your spouse the best for your future endeavors.

Feedback - Apple Pay - Apple

Corporate Address

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

Yes, you can correct your reports. Pull her credit reports directly from Experian, TransUnion and Equifax. Then review the reports from second tier reporting agencies, such as LexisNexis and ChexSystems. Review your data at Social Security Administration, and state Bureau of Motor Vehicles. Then wait several months for servers to sync up and correct the errors.

I’m not here to argue with you. I’ve given you the only path forward for you to resolve the issues confronting you. You’re adamant Apple can resolve all this then go for it. Fix the issue via the means Apple provides.

But posting repeatedly about this resolves nothing. Myself, I’d try another service, get your spouse’s identity confirmed with Cash App, Venmo or PayPal and add the debit card to her Apple Wallet. But carrying on and arguing with two strangers won’t resolve the issues and certainly isn’t productive for a COO.

And was the information correct on her Apple Account, such as name/birthdate, and not one being shared with anyone else? That would be at Settings > [name on top] > Name, Phone Number...