Hue Bridges not pairing with App on iPhone16Pro or with Apple Home

I just had a new WiFi system installed, with Netgear Modem; Netgear 970 Router and 3 Nagger 970 satellites. Everything works great...speed is amazing....BUT, neither of my Philips HUE bridges are connecting. There is one on the first and another on the second floor of the house. Prior to the new WiFi set up there were approximately 30 Hue bulbs on the first floor bridge and another 25 on the second floor bridge. All were showing on the HOME app as well as the HUE app. I have a 16Pro iPhone and 3 desktop Macs and one lap top. The HOME app says to try on the device app. The HUE app just says no bridge is found. Have unplugged, restarted several times, phone, router, modem. Same: No bridge found despite my phone sitting right next to it and pushing the button. Both bridges have been restarted several times times as well. Nothing. Help??

iPhone 16 Pro

Posted on Apr 8, 2025 11:08 AM

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Apr 10, 2025 10:06 AM in response to diez4

First check the bridge is plugged in securely to the wifi modem , or unplug and plug back in. The Hue Bridge needs to be set up on the Hue App. See if the Hue App needs an update. Or you can try deleting the Hue App and reinstalling it so it forces you to push the Bridge button to discover it. Once it shows in the Hue App check its syncing with Apple Home in the Hue app Settings > Smart Home > scroll to bottom - Settings > Sync Apple Home Setup.

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Apr 12, 2025 12:02 PM in response to Vancouver22

Plugged and unplugged ethernet cable to modem. Deleted Hue app and download again. Followed instruction to setting up new bridge. Says, "No bridge found" during set up in spite of the fact that all 3 blue lights are illuminated on the bridge and a different phone in the house IS connecting to the bridge. Trying to connect with a new iPhone 16 Pro. Anybody know why the app on the new phone is not finding the bridge that our other iPhone is finding?

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Hue Bridges not pairing with App on iPhone16Pro or with Apple Home

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