Custom Labels on iCloud Contacts Keeps Resetting to Default

I have a problem where any custom label I add to my contacts' phones, emails, or addresses keeps resetting to the default after a few days. I have tried the following multiple times:

  1. Re-syncing contacts between my devices
  2. Checking settings to ensure all contacts on all devices are saved to iCloud
  3. Deleted and recreated the contacts multiple times
  4. Researched the issue on this board but have not found a solution that solved the issue.

It was only 2 days ago that I performed the above steps again and recreated about 10 contacts with custom labels. This morning, I checked, and all have been reset to the generic phone, home, etc. This issue has been extremely frustrating. Is there any solution to this issue?

iPhone 11 Pro Max, iOS 18

Posted on Apr 8, 2025 5:40 AM

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Apr 8, 2025 6:20 AM in response to JoeHub

What is your default Contacts account?



Use iCloud.com to restore and recover iCloud information

Contacts: Restore contacts stored in iCloud on iCloud.com



Unlike some Android devices, contacts are neither stored locally on an iPhone nor in the SIM. They are synced to an email account that you have Google, iCloud, AOL, Exchange, Outlook, Yahoo, or any Other



If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.




  1. Is this your corporate/organization/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you. If you have installed a profile on your own, --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you


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Custom Labels on iCloud Contacts Keeps Resetting to Default

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