'Your Purchase Could Not Be Completed' error when downloading apps from the App Store

I can’t download any apps even free ones and it says purchase incomplete when I try? Please help!




[Re-Titled by Moderator]


iPhone XR, iOS 18

Posted on Apr 5, 2025 11:17 AM

Reply
1 reply
Sort By: 

Apr 10, 2025 7:31 PM in response to Suzannemarie2497

Re: App Store: "can’t download any apps even free ones and it says purchase incomplete when I try? "


Apple Support have articles online that may help guide you:

See: If you can’t download or update apps on your iPhone or iPad - Apple Support

or

If needed: If your payment method is declined in the App Store or iTunes Store - Apple Support


Else: If you want to check for restrictions, or change your settings:

See: Manage App Store purchases, settings, and restrictions on iPhone - Apple Support

Reply

'Your Purchase Could Not Be Completed' error when downloading apps from the App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.